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BELGIUM: Tel: ++32/(0)474 118 946 | E-mail: sales@onlycroatia.com
CROATIA: Tel: +385(0)98/167-4446   | E-mail: info@onlycroatia.com

FAQ

Find answers on some most common questions.

Why to travel with onlyCROATIA.com?

Agency onlyCROATIA.com has been successfully engaged in tourism for 13 years with thousands of satisfied customers behind it. In addition, you can find all services in tourism in one place. From renting accommodation, excursions, ready-made travel arrangements, to renting vehicles and boats.

Where are our offices and how to contact us?

We have offices and customer support in Croatia, Belgium and BiH. On this link you can find all contact informations: Contact us

Where to get information about our offers in certain regions?

All our services are linked to the regions where they are taking place. At the DESTINATION link you can view descriptions, locations, photo galleries and related services in all countries, regions, subregions and cities. At the link EXPLORE REGION you can find is graphical representation of the main areas where we work.

How to Search our Services?

All the services are well documented with description in 4 languages, photogallery, and sometimes with video and location on the map. You can search through search engines or by clicking on the direct links of particular groups of services.

What is My Favorite?

"My Favorite" is available in some services so you can choose more services and compare them in the favorite lists.

How to book a service on onlyCROATIA.com?

Next to all the services we offer, there is an icon for the direct inquiry "Book Nov". Complete your basic informations, scheduled arrival time and number of people, then submit a form. Once we receive your inquiry, our agents will respond as soon as possible.

How to pay for reserved services?

You can make payments through a bank transaction (IBAN), credit card or PayPal.

Do I get money back if I cancel my reservation?

All conditions for cancellation are defined in our Terms and conditions.

What is a voucher?

Voucher is a document that we give to our guests after booking confirmation. A guest with a Voucher is coming at the service point (hotel reception, excursion point, rent-a-car, transfer point, restaurant, museum ...) and deliver to a service provider so he can confirm guest identity, paid service records and other relevant details.
After booking confirmation all guests receive an email containing a PDF with a group voucher, with all vouchers in the itinerary, as well as an HTML link for a direct view of the reserved services.

How to change reservation and cancel reservation?

All changes and cancellations are defined in our Terms and conditions.

What is the time for "check-in" and "check-out"?

Each service has different time for "check-in" and "check-out". These datas are defined in the details of each individual service.

How to choose the best accommodation?

Use the search engine to find accommodation according to your defined parameters, and compare the selected accommodation through the "Favorite list".

Transfer and rental of vehicles

OnlyCROATIA.com travel agency offers passenger transfer services as well as rental of vehicles at more than 30 locations in Croatia, BiH, and Slovenia. In our offer you can find a variety of different vehicles at very affordable prices.

What are the group and individual tours?

In group tours, guests are a part of a group consisting of several persons with the same affinities that are usually unfamiliar in the beginning and come from different parts of the world. If you want to travel with family or close friends you are able to book individual tours.

What is onlyCROATIA SUPPORT?

onlyCROATIA support is a service of tracking and caring for guests who travel through our agency. Our agents are at your disposal for any information during their stay.

What is included in our arrangements?

Our arrangements as a complete travel package consist of accommodation (hotel or private accommodation), transfer of passengers (transfer or rent-a-car) and activities during your stay (sightseeing tours, excursions, museums and historical monuments, active and gastro excursions).

How can I get an additional guide service?

If the guide is not included in the price of the excursion or arrangement, you can contact us for an additional guide service. An additional guide will be at your disposal during the excursion time and he will get you into the location you are in from the first hand.

How does tailor made arrangement work?

If you didn't find any travel arrangements on our website which satisfy you, please send us your travel affinities using TOUR CONFIGURATOR, on which basis our agents will send you several travel proposals by e-mail.

What is included in the price of rent-a-car?

The price includes daily rental of vehicles. For all additional services like additional insurance, GPS and wifi devices, baby seats and other accessories prices can be found on our web site: Car rental.

What types of boats you can rent and what are the costs?

Our offer consists of hundreds of sailboats, motor boats, yachts and cruisers yachts. Depending on the type of boat, the price includes rental, and the price of all other services is shown in the description of the chosen boat (Nautical tourism).