BELGIUM: Tel: ++32/10 779-036 | E-mail: sales@onlycroatia.com
CROATIA: Tel: +385(0)98/167-4446 | E-mail: info@onlycroatia.com

Terms and conditions

GENERAL TERMS AND CONDITIONS

In these general conditions of menagement,the relation of www.onlycroatia.com (in further text "agency"), on one side and outermost client (in further text "guest") on the other side,are fully described. The owner of the accommodation,excursion guide and the owner of the vehicle for transfer, in the further text will be addressed as the "service provider".
Agency has the role of the mediator in renting accommodation units,organizing transfers,renting cars and in organizing excursions for the guests (in further text,services).Agency gives services according to the information proclaimed on www.onlycroatia.com web site and according to the reservations made,except in case of death of the service provider,close relatives or some other unexpected circumstances which can't be prevented (natural,terroristical or political circumstances),(in further text "extraordinary circumstances").")

SERVICE PRICES

Price of every service is pointed out visibly next to the description of service.The prices are expressed in EUROS.Additional services are not included in price,unless it's pointed out and guest is paying for them additionaly.Agency holds the right to change the prices if the service provider demands it or because of the difference in exchange rate.Agency informs the guest about the change of price before advance payment.
After the advance payment has been deposited,agency guarantees the guest congruence of accommodation prices.
If in case of extraordinary circumstances,on which agency can't influence,comes to change of prices,agency holds the right in increasing the price,15 days the most,after the pre-payment has been done.If the price increases for more than 15%,the guest has the right to withdraw the deposited money.If more people,then it was comfirmed, come to accommodation unit,the owner of accommodation has the right to ask the money for the additional guest.

PAYMENT AND RESERVATIONS

Service reservations and questions concerning reservation are done by e-mail or by comming to agency personaly.By making a reservation,guest fully accepts all the conditions of menagement, which are described in this text.It means that all enclosed in general conditions, business becomes legal obligation for a guest and the agency.Agency gives a guest all the relevante information about accommodation at disposal and in return, demands from the guest to give all the information neccessary for process of reservation.Reservation becomes legal when prepayment is deposed,defined model of payment.The rest of the amount should be payed at least 15 days before the beginning of service or directly to the provider of services when the guest checks in. If the payment is done with the credit card in Croatia,the card is charged equivalently in KUNAS under the exchange rate set by PBZ on the day of payment.

CATEGORIZATION OF THE OBJECT (BUILDING)

All the objects offered on the web site have,by the authorized state institution, an official categorization settlement.
Categorization of objects differ from state to state and are not comparable.

RESIDENCE TAXES

According to the lawful regulation concerning the residence taxes in Republic of Croatia, the residence tax is payed when the guest comes to the place where he'll be accommodated. The prices which are pointed out next to the descriptionof accommodation,contain the amount of residence tax,and if the price doesn't contain residence tax it is additionaly noted.In the calculation of the reservation, price of the residence tax is stated as seperate item, but which is payed together with the accommodation.
Residence tax costs 2,00 to 7,00 kunas per day,depending on the place of accommodation.Younger people from 12 to 18 pay 50% of residence tax,while chilidren under 12 are free of paying residence tax.

AGENCY'S OBLIGATIONS

Agency's obligation is providing services described in introduction in accordance with menagement and human ethics,except in extraordenary circumstances,when it acts as it is described in paragraph "AGENCY'S RIGHT IN CHANGES AND CANCELATION".

GUEST'S OBLIGATIONS

Guest bounds to act according to the following rules:
- Own valid personal documents (passaport,visa-if neccessary)
- Respect legal regulations of Republic of Croatia (customs,currency and other regulations)
- Respect house rules and co-operate with the service provider
- When comming to destination or when checking in accommodation,will present to the service provider valid voucher (as a proof of settled services) received by e-mail
- PBy comfirming reservation,guest bounds to undefferable compesation of demage to the provider of services, in case he,himself,has done the demage.

In case the guest doesn't act in accordance with aforesaid obligations,responsibility and material damage will be on his expanse.

PRAVO AGENCIJE NA PROMJENE I OTKAZ

Agencija može otkazati i promjeniti rezervirani smještaj u sluèaju izvanrednih okolnosti. Agencija će ponuditi gostu zamjenski smještaj iste ili više kategorije po cijeni koju je gost ugovorio sa agencijom. Ukoliko razlika u cijeni za objekat više kategorije prelazi 15%, u dogovoru sa gostom agencija će tražiti nadoplatu iznosa od gosta.
Ukoliko agencija nije u stanju ponuditi zamjenski smještaj, ona zadržava pravo otkaza rezervacije u roku manjem od 7 dana prije pocetka korištenja usluge, te jamèi povrat uplaćene akontacije.

GUEST'S RIGHTS IN CHANGES AND CANCELATION

Change or cancelation of reservation after prepayment has been done,guest can make only in writing (mail,fax,e-mail,which is mentioned in reservation). Under the change we consider the change of number of people comming,the change of the date of arrival and beginning of using services as well as changing the date of ending using our services 30 days before beginning of using services.Change of accommodation and some other changes within 30 days, is considered as canceling the reservation. First change is free while further changes are charged additional 20 euros.
In case where change of reservation is not possible and the guest cancels reservation,we apply following conditions of cancelation:
The date of arrival of written cancelation is applied as term date of counting the expenses.
a) cancelation up to 60 days before beginning of using our services is not charged at all
b) cancelation of 60 to 30 days before the beginning of using our services is charged 50% of the accomodation price
c) cancelation of 30 to 14 days before the beginning of using our services is charged 80% of the accomodation price
d) for the cancelation which is done 14 day before the beginning of using our services,if the guest doesn't come or cancels the reservation we charge 100% of the accommodation price.

If the guest doesn't show up in accommodation unit until midnighton the date of reservation and doesn't contact agency or service provider,it is considered canceled and is charged by aforesaid.

OBJECTIONS

If the guest is not satisfied with payed service, he has the right to object and demand certain compensation for unfulfilled services.Demand for compensation should be in a written form.
Guest is obliged to make a complaint for unsuitable service to a service provider right away after the arrival and at the same time give notice to agency on e-mail addresse: info@onlycroatia.com or mobile number:098/167-4446. Agency will then send an agent to the accomodation unit and the guest is obliged to wait for him at the place which he objected about. Guest is obliged to co-operate with an agent and service provider in order to eliminate the reason of complaint. Agent will offer the guest adequate exchange in the same object (if it's available).In case he doesn't accept,the agency is not obliged to accept additional objection.
Agency is not responsible for the contents of the object which are not in the object complex where accommodation is situated.
If the complaint is not solved, agent composes written confirmation in two samples. One for the guest and the other for the agency. At least 8 days after the return from the vacation the guest is obliged to send a written objection,together with the copy of the record which he had gotten from the agent and other documents and photographs, neccessary for making an objection to e-mail:info@onlycroatia.com or to the addresse onlycroatia.com ,Kre¹imirova bb, 21213 Ka¹tel Gomilica, Croatia.Agency will review only fully documented objections,sent within 8 days.
Agency is obligated to bring a decision about the guest's objection within 15 days after getting a written objection.Term might be prolonged because of information gathering.
If the guest doesn't make a complaint, for unfulfilled services, promptly,h e will not achieve a right to compensation.
Guest acts alone in settlemant of an objection.,in other words,he gives up the right of taking a mediator,party,judicial body and other organizations,and he gives up the right of giving information to public instruments,media until the agency comes up with legal settlement.
The highest compensation for an objection can be realized for the amount of the complaint share. Compensation for used services and return of the full service cost amount is out of question.
Agency is not responsible for weather or other climatic conditions and events which can displeasure the guest.

AUTHORITY OF COURT

In case of displeasure of the guest,which is confirmed by agency's legal sttlement about objection,guest has the right to institute legal proceedings.In that case authority has the Split court under the law regulations of Republic of Croatia.

...

By disposing a prepayment or total amount for the chosen arrangement,guest fully accepts general terms,aforesaid, under which the agency does business.
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